When the subscription ends, CREARTELAB does not continue storing the client library.
FAQ / File backups
No, we do not store client files after the subscription ends.
CREARTELAB is not a permanent cloud archive for old campaigns. Once your subscription closes, the files tied to that account are removed, so your team needs to download everything it wants to keep before the end date.
Your team is responsible for saving finals, editable files and exports it wants to keep.
Grab source files, exports and delivery comments before the subscription closes out.
Think of CREARTELAB as the creative engine, not the long-term archive vault.
The short answer
No. CREARTELAB does not host client files once a subscription ends. When the subscription closes, those files are removed and the client is responsible for downloading everything it wants to keep.
What should I download before ending my plan?
Anything your team may need later: editable source files, print exports, social versions, delivered finals, and any other approved assets tied to your queue. If it matters to your brand, save it before the billing cycle ends.
- Final JPG, PNG, PDF and print-ready exports.
- Editable source files when they were delivered as part of the handoff.
- Reference versions your team may want to reuse later.
Why is the policy set up this way?
The subscription is built around active creative production, not long-term media storage. Keeping old client libraries indefinitely turns the service into an archive product, and that is not what CREARTELAB is selling.
Best practice
Before cancelling, do one clean download pass and store your files in your own drive, server or DAM. That way nothing important is left behind when the subscription wraps.