Privacy Policy

1. Who we are

CREARTELAB provides subscription-based creative services for nightlife, events, clubs, venues, DJs and related brands. In this context, “CREARTELAB,” “we,” “us,” and “our” refer to the business operating this campaign landing page, the related checkout, and the connected client workflow.

2. Information we collect

Depending on how you interact with us, we may collect the following categories of information:

• Contact details such as name, email address, company name, phone number or WhatsApp number.
• Account details such as login credentials and subscription-related profile information.
• Billing and transaction data connected to subscription checkout and payments, including information processed through Stripe.
• Creative request data, including briefs, comments, attachments, approvals, revisions and delivery history.
• Checkout recovery data if you begin checkout and do not complete it, such as your email address, selected plan and follow-up activity.
• Technical and usage information such as browser type, device information, IP-related data, cookies, local storage items and session data used to operate the site and portal.

3. How we collect information

We collect information directly from you and automatically through your use of the site and service, including when you:

• Submit a contact form or brief.
• Start or complete checkout.
• Create an account or sign in to the client portal.
• Submit tasks, feedback, comments or attachments.
• Communicate with us by email or support channels.

4. How we use information

We use personal information to operate the campaign and service, including to:

• Respond to inquiries and sales leads.
• Create and manage client accounts and subscriptions.
• Process payments and billing events.
• Deliver creative work, revisions, approvals and client portal functionality.
• Send operational messages, checkout recovery emails and customer support communications.
• Secure, maintain and improve the service.
• Comply with legal obligations and enforce our terms.

5. Cookies, local storage and similar technologies

We may use cookies, browser storage and similar technical tools to keep sessions active, remember drafts, preserve preferences, secure access, and support normal website and portal functionality.

If you disable cookies or storage tools in your browser, some parts of the checkout or client portal may not function correctly.

6. When we share information

We may share information with service providers that help us operate the campaign and service, such as:

• Stripe for payment processing and subscription events.
• Google Firebase or similar infrastructure providers for hosting, authentication, database and storage services.
• Forgework / Agencyflow or similar project workflow providers to manage tasks, comments and creative production.
• Email, support or hosting providers used to communicate with leads and clients.

We may also disclose information if required by law, to protect rights or safety, to investigate abuse or fraud, or in connection with a business transaction.

7. Sale or sharing of personal information

CREARTELAB does not sell personal information for money. We also do not intentionally share personal information for cross-context behavioral advertising as part of the campaign flow described here.

8. Data retention

We keep personal information for as long as reasonably necessary to run the service, comply with legal obligations, resolve disputes and maintain business records.

If you become a client, account and project information may be retained while the subscription is active and for a limited period afterward as reasonably necessary. If you begin checkout and do not complete it, we may retain lead and recovery information long enough to follow up or maintain business records.

Client files are subject to our file retention policy. If your subscription ends, CREARTELAB does not continue hosting client files indefinitely, and clients are responsible for downloading the files they want to keep before the subscription closes.

9. Your choices and rights

Depending on where you live, you may have rights to request access to, correction of, deletion of, or information about your personal data. California residents may also have rights under the CCPA/CPRA, where applicable.

To make a privacy request, contact us using the details below. We may need to verify your identity before completing certain requests.

10. Marketing and email preferences

You may receive service-related messages, checkout recovery emails, and sales or support follow-ups tied to your interaction with the campaign. You can request to stop marketing messages at any time, but we may still send important operational or transactional communications when needed.

11. Security

We use reasonable administrative, technical and organizational measures designed to protect personal information. However, no system is guaranteed to be completely secure, and you use the service at your own risk.

12. Children

This campaign and service are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has submitted information to us, contact us and we will review the matter.

13. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will post the revised version on this page and update the effective date.